Even in the age of online booking, travel agents are a great source of information and discounts. A travel agent can make sure that your trip is tailored to you, assist you in case of unexpected problems, and help you anticipate potential issues in advance.

 In many cases, you save more than you spend. We can work within your budget, and we always focus on making sure that you get a solid value in return for our services.

Yes! Do you have an upcoming conference for your business or a student trip? We can handle the details and ensure that you have access to group seating, entrances, and discounts. 

We are paid by the resorts, we do not charge a service fee.  

Many resorts have price parity, the cost is same whether you book through us, direct with the resort, or with an online booking engine.  

The difference between using a travel agent is that we help you plan a stress-free vacation without the hassle of going it alone. 

With us, you get exceptional personal assistance before, during, and after your vacation. 

Budget is important and we strive to get your dream vacation within the budget you've set for it. There's no pressure to go above and beyond what you're comfortable with. You can't enjoy your vacation when you're stressed out about paying for it. 

We provide honest advice about all resorts and destinations to help you choose the perfect resort for you. 

You also benefit from our extensive personal connections which carry a certain gravitas when needing anything addressed. We have an easier time getting you perks (like getting your room upgraded)—it's easier for us to get a "yes" because we work with them often. We also offer our personal number to call and reach us while you are away. You won't get that with a travel site. 

No. We have access to all the same pricing for resorts as the online booking sites do.

In many cases, we can find discounts and other promotional offerings that are not offered to the general public.

 Ideally you should set a budget and share it with us, so that we can give you a realistic, fun, and memorable itinerary for a price you are comfortable with. 

No! The deposit requirements are set by the resorts and the tour operators we book through. Deposit rates vary based on the resort or package you select, and the time you are traveling.  

The deposit is made via Aurora Heights Travel directly with the resort or tour operator. At no time does Aurora Heights Travel ever charge your credit card. This way, you are assured that your deposit is applied directly to your vacation at the time of booking. 

Most vacation packages require that you pay the balance 45 days prior to your arrival. Again, that payment is made directly to the supplier.

The agents in our office work as a team. Each agent has their specialty area, ie: Disney, Cruising, All-Inclusive, Destination Weddings, Luxury Travel.

We work together as a team with the client to ensure our customers have the best information and resources before, during, and after their vacation.  

All of the agents are familiar with Aurora Heights Travel clients' vacation ensuring there's always someone available to assist you.